Privacy Policy

Mirania Brothers (Mirania Brothers, we, us, or our) respects your privacy and is committed to protecting the personal information shared with us.

Mirania Brothers is a solar products dealer and solar installation service provider based in Siliguri, West Bengal. We provide solar panel, solar battery and related solar solutions for domestic and commercial customers.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Name
• Mobile phone number
• Email address
• Address or location details
• Information related to your solar installation requirements
• Property or installation-site details voluntarily provided by you
• Product or service requirements
• Communication history with us
• Information submitted through contact forms, enquiry forms or messaging services

We only collect information that is reasonably necessary to respond to enquiries, provide products or services, arrange installation or otherwise communicate with customers.

2. How We Use Your Information

We may use the information collected to:

• Respond to customer enquiries
• Contact customers regarding solar products and services
• Provide quotations and product information
• Understand solar installation requirements
• Schedule site visits or installation services
• Provide customer support
• Communicate regarding orders, services or enquiries
• Maintain business records
• Improve our products and services
• Comply with applicable legal and regulatory requirements

3. WhatsApp and Meta Services

Mirania Brothers may use WhatsApp Business Platform and related Meta services to communicate with customers.

If you contact Mirania Brothers through WhatsApp, your communication may be processed through Meta's WhatsApp and related infrastructure.

We may use WhatsApp to:

• Respond to customer enquiries
• Share product and service information
• Discuss solar installation requirements
• Provide quotations or service-related information
• Provide customer support
• Communicate regarding appointments or installation activities

We do not sell or rent customer personal information to third parties.

Your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices.

4. Information Sharing

We may share information only where reasonably necessary for legitimate business purposes, including:

• Service providers assisting us with business operations
• Technology and communication service providers
• Installation or operational personnel where required to provide the requested service
• Government, regulatory or law-enforcement authorities where legally required

We do not sell customer personal information.

5. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records, resolve disputes, comply with legal obligations, or protect our legitimate business interests.

7. Your Rights

Subject to applicable law, you may contact us to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information where applicable
• Withdraw consent where processing is based on consent
• Ask questions about how your information is used

8. Children's Privacy

Our services are intended for general customers and businesses. We do not knowingly collect personal information from children for independent use of our services.

9. Third-Party Services

Our website or communication systems may use third-party services such as Meta, WhatsApp, hosting providers, analytics services or other technology providers.

Those services may process information according to their own privacy policies and terms.

10. Cookies

Our website may use cookies or similar technologies for essential website functionality, security, analytics and improving user experience.

You may manage cookies through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Any updated version will be published on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

For privacy-related requests, please mention Privacy Request in your communication so that we can process your request appropriately.